QServe

Handyman Services

  • Terms & Conditions

    Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy and your representation that you are of appropriate age to use the services as per laws of the State of Qatar.

    Your use of the Service after such posting will constitute your acceptance of and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if there has been any update and changes incorporated.

    This Terms of Use is subject to change at any time, effective upon posting on the Service.

    QServe is s provider of house hold services and serves the individuals seeking to obtain services (“QServe Customer”). QServe Customers are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the QServe Customer, which are to be completed by the QServe, are hereinafter referred to as “Services”.

    Collection of your Personal Information

    QServe will make a sincere attempt to provide best service with suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users.

    Transactions

    QServe Customer offer Service Payments for each requested service. 7 days after a service is scheduled, if there is no complaint by the QServe Customer, the service will be marked as closed by QServe and thereafter no re-do request will be entertained. The Service Payment must be paid in Cash or the QServe online payment facility.
    Release

    QServe expressly disclaims any liability beyond service contract value.

    Links to Other Web Sites

    Links, if any, (such as hyperlinks) from QServe to other sites on the Web do not constitute as the endorsement by QServe of those sites or their content. Such links are provided as an information service, for reference and convenience only. QServe does not control any such sites and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the QServe Service as well as any advertisements displayed in connection therewith) does not mean that QServe endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.

    The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by QServe's Terms of Use or Privacy Policy. You access such third-party websites at your own risk. QServe expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Service. You hereby agree to hold QServe harmless from any liability that may result from the use of links that may appear on the Service.

    Public Areas

    The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:

    Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.
    Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others.
    Use the Service for any purpose which is in violation of local, state, national, or international law.
    Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
    Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
    Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.
    Conduct or forward surveys, contests, pyramid schemes, or chain letters.
    Impersonate another person or allow any other person or entity to use your identification to post or view comments.
    Post the same note repeatedly (referred to as 'spamming'). Spamming is strictly prohibited.
    Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.
    Restrict or inhibit any other User from using and enjoying the Public Areas.
    Imply or state that any statements you make are endorsed by QServe, without the prior written consent of QServe.
    Use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index QServe in any manner.
    Hack or interfere with QServe, its servers or any connected networks.
    Adapt, alter, license, sublicense or translate QServe for your own personal or commercial use.
    Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by QServe.
    Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
    Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
    All submissions made to Public Areas will be public, and QServe will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.

    Account, Password and Security

    You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or QServe for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. QServe has no control over the use of any User's account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact QServe immediately.

    Your Information

    “Your Information” is defined as any information and materials you provide to QServe or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to QServe that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for QServe or cause QServe to lose (in whole or in part) the services of its ISPs or other partners or suppliers.

    Solely to enable QServe to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.

    Billing, Payment and Refund Policy

    QServe Customers are obligated to pay for the Services, unless specifically notified otherwise. QServe Customers can pay the invoiced amount using Internet Banking and/or credit/debit cards (“Bank Account”) through QServe’s payment gateway partners or could just pay the QServe employee in cash after the Service is completed. If no invoice is provided by the employee, the QServe customer is not obliged to pay. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, QServe will charge cash or the QServe Customer Bank Account according to the amount agreed upon between QServe Customer and QServe for the use of the Service.

    At QServe's sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by QServe.

    While QServe will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold QServe harmless for any damages that may result therefrom. QServe will use third party services to process banking information. For further information regarding that Services, please contact QServe to request information about QServe's internet banking and other cashless transaction providers.

    Termination and Suspension

    Without limitation, QServe may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of QServe posted on the Service from time to time, or if QServe otherwise finds that you have engaged in inappropriate and/or offensive behavior. If QServe terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, QServe reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

    QServe may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.

    You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

    Intellectual Property Rights

    All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by QServe or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. QServe owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without QServe's express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of QServe and/or the relevant right holder.

    The service marks and trademarks of QServe, including without limitation QServe and the QServe logo are service marks owned by QServe. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

    Modifications to the Service

    QServe reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. QServe will not be liable to any party for any modification or discontinuance of the Service.

    Confidential Information

    You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of QServe and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify QServe in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to QServe upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of QServe's trade secrets, confidential and proprietary information and all other information and data of QServe that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

    Disclaimer of Warranties

    QServe provides seven (7) days warranty of services with limited liability of rework only. Whether the work falls in the scope of warranty is at the sole discretion of QServe based on the outcome of inspection of Service provided.

    NEITHER QSERVE NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.

    QSERVE AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

    No Liability

    YOU AGREE NOT TO HOLD QSERVE, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY QSERVE OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.

    UNDER NO CIRCUMSTANCES WILL QSERVE ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.

    IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT QSERVE OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO QSERVE DURING THE three (3) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.

    Indemnification

    You hereby agree to indemnify, defend, and hold harmless QServe, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.

    Dispute Resolution and Governing Law

    In case of any dispute between the Users and QServe, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Mumbai, India. The language of the arbitration shall be English. Special Promotions

    QServe may from time to time provide certain promotional opportunities to QServe Customer All promotions will be run at the sole discretion of QServe, and can be activated, modified or removed at anytime by QServe without advance notification.

    In the event that you are given a code by or on behalf of QServe through which you may refer a friend to QServe in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by QServe in its sole discretion. Without limiting QServe's other rights and remedies, QServe may terminate such code and/or your account for any breach of this Section.

    No Agency

    No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement.

    General Provisions

    QServe takes no responsibility for money paid to employees outside the invoice amount.

    QServe strongly discourages any service being booked directly by the QServe Customer with the QServe employees, as in such cases QServe has no control on whatsoever situation or condition.

    We discourage any tips or reward to any of our employees however if any QServe Customer is doing so is completely based on their own will and decision.

    If materials or spare parts are required for carrying out the Services, QServe Customer should pay QServe the cost of material and time spent by the employee to procure the same. Else, QServe Customer should buy the materials or spare parts required for carrying out the Services, on their own.

    Changes to this Agreement and the Service

    QServe reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement including the Privacy Policy at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. QServe may change, modify, suspend, or discontinue any aspect of the Service at any time. QServe may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.



  • Privacy Policy

    Privacy Policy

    Q Serve Handyman Services built the QServe app as a Free app. This SERVICE is provided by Q Serve Handyman Services at no cost and is intended for use as is.

    This page is used to inform website visitors regarding our policies with the collection, use, and
    disclosure of Personal Information if anyone decided to use our Service.

    If you choose to use our Service, then you agree to the collection and use of information in relation
    to this policy. The Personal Information that we collect is used for providing and improving the
    Service. We will not use or share your information with anyone except as described
    in this Privacy Policy.

    The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible
    at QServe unless otherwise defined in this Privacy Policy.

    Information Collection and Use

    For a better experience, while using our Service, we may require you to provide us with certain
    personally identifiable information, including but not limited to Mobile number, Location information, Email. The information that we request is will be retained by us and used as described in this privacy policy.

    The app does use third party services that may collect information used to identify you.

    Link to privacy policy of third party QService providers used by the app

    Log Data

    We want to inform you that whenever you use our Service, in a case of an
    error in the app we collect data and information (through third party products) on your phone
    called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address,
    device name, operating system version, the configuration of the app when utilizing our Service,
    the time and date of your use of the Service, and other statistics.

    Cookies

    Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These
    are sent to your browser from the website that you visit and are stored on your device internal memory.

    This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries
    that use “cookies” to collection information and to improve their services. You have the option to either
    accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to
    refuse our cookies, you may not be able to use some portions of this Service.

    Service Providers

    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform users of this Service that these third parties have access to your
    Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they
    are obligated not to disclose or use the information for any other purpose.

    Security

    We value your trust in providing us your Personal Information, thus we are striving
    to use commercially acceptable means of protecting it. But remember that no method of transmission over
    the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee
    its absolute security.

    Links to Other Sites

    This Service may contain links to other sites. If you click on a third-party link, you will be directed
    to that site. Note that these external sites are not operated by us. Therefore, we strongly
    advise you to review the Privacy Policy of these websites. We have no control over
    and assume no responsibility for the content, privacy policies, or practices of any third-party sites
    or services.

    Children’s Privacy

    These Services do not address anyone under the age of 13. We do not knowingly collect
    personally identifiable information from children under 13. In the case we discover that a child
    under 13 has provided us with personal information, we immediately delete this from
    our servers. If you are a parent or guardian and you are aware that your child has provided us with personal
    information, please contact us so that we will be able to do necessary actions.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. Thus, you are advised to review
    this page periodically for any changes. We will notify you of any changes by posting
    the new Privacy Policy on this page. These changes are effective immediately after they are posted on
    this page.

    Contact Us

    If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact
    us.


  • Refunds

    Billing, Payment and Refund Policy

    QServe Customers are obligated to pay for the Services, unless specifically notified otherwise. QServe Customers can pay the invoiced amount using Internet Banking and/or credit/debit cards (“Bank Account”) through QServe’s payment gateway partners or could just pay the QServe employee in cash after the Service is completed. If no invoice is provided by the employee, the QServe customer is not obliged to pay. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, QServe will charge cash or the QServe Customer Bank Account according to the amount agreed upon between QServe Customer and QServe for the use of the Service.

    At QServe's sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by QServe.

    While QServe will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold QServe harmless for any damages that may result therefrom. QServe will use third party services to process banking information. For further information regarding that Services, please contact QServe to request information about QServe's internet banking and other cashless transaction providers.